with which customer service factors are quick response mcq
Which of the following is true. Make sure that those channels are always available and active.
Mcq Scm Pdf Supply Chain Logistics
B Capacity divided by utilization.
. It intends to shorten the lead time from receiving an order to delivery of the products and increase the cash flow. Customer Relationship Management Multiple Choice Questions 1. Customer Service Skills Practice Exam.
You can do Online MCQ practice of Supply Chain Management question set and give online exam quiz. Customer Service Quizzes Trivia Providing impeccable customer service has become really important to earn customer trust loyalty and gain competitive advantage. They are impatient and dont want to wait.
The costs of inventory at various levels and cost of logistics form the total cost of ___. Time Management Take Test. Occur when one firms marketing channels are used to sell another firms products.
Over time customers have been programmed to expect things fast. They are accessible platforms to gather customer inquiries so you have quicker responses to deliver. Cminimize shareholders return on investment.
Being a good listener can win the confidence and trust of the customer. Integrated open standards-based architecture facilitates CICs to deliver immediate feedback across mediums that provide outstanding customer service. Practice set and Exam Quiz.
Inform the person that you dont know but will find out. A Value is always lower than price. D Price is always lower than value.
If a customer gets the wrong idea from a sales rep its okay to tell the customer that sales will say anything to make a sale. Eused a production repositioning strategy. Office Records Take Test.
Stress Management Take Test. Your companys average response time to customer emails is 16 hours. Most upset customers will calm down if you offer a sincere apology.
B Value is what consumers are prepared to pay. Various channels you can try to establish to improve your customer service performance include social media phone support live chat support agents and direct tickets. C Cost is always lower than price.
I respect your decision to no longer do business with this company but would like to make amends. Strengthen those skills with a free personalized customer service training. Negotiation Skills Take Test.
Sending a welcome email Its incredibly exciting when you manage to win a new customer and youll want to set the tone properly for your budding relationship. Distributors and retailers often rely on storage warehouses. Primarily multiple choice questions can have single select or multi select answer options.
However the average email first response time in the financial industry is 14 hours. The QR Quick Response system a production and distribution system for quick response to the market was. Most customers want you to acknowledge that theyve been disappointed and want you to express some regret.
With which customer service factor are quick response and efficient consumer response delivery systems most closely related. Customer satisfaction is important to us and I regret we could not meet your requirements. Start free training or check customer service tips first.
The ___ is the most commonly used enabling technology in tackling integration issues. Choose your answers to the questions and click Next to see the next set of questions. Sending a welcome email is a good way to greet new customers and show them that your business cares about them.
Quick response is a derivative of speed. Say that you are not allowed to give out that information to the public. Conversations between you and the customer can be fruitful if both parties listen.
Why do most companies have a customer service department. Keith Thank you for sharing your concern. Supply Chain Management Multiple Choice Questions.
Listening to Customers Listening is the key to effective communication. Session Initiation Protocol SIP 2. These can be a huge time saver when writing customer service emails.
Multiple choice questions are fundamental survey questions which provides respondents with multiple answer options. Check out the following 4 factors to good customer service. Include producers and end-users dealing directly with each other.
Aminimize relevant logistics costs. Check out the online customer service quizzes to get the answers and learn more interesting facts and trivia. You can skip questions if you would.
Include intermediaries that are between the producer and consumer and perform numerous channel functions. Networking and Internet Take Test. Whether giving customer service in person or over the phone one of the primary qualities you must have is.
The first person a customer encounters can be considered the face of the company 56. You will be looking for certain customer service skills when hiring support professionals. But how do you think businesses are able to do that.
One of your goals might be to decrease your service teams response time to. Customers want it whatever it is fast. Skills can be trained.
You should avoid raising your voice to customers. A person approaches you and tells you of many complaints he has about your department. Refer the person to your supervisor.
I apologize for the unpleasant experience you have shared with our company. These are the most fundamental questions of a survey or questionnaire where the respondents are expected to select one or more than one option from the multiple. Customers want it now.
6 The objective of logistics management in a supply chain is to deliver maximum customer service and to. Efficiency is defined by a Actual output divided by design capacity. QR is a management concept created to increase consumer satisfaction and survive increasing competition from new competitors.
Tell the person what you think the answer might be. True or False 58. Future Customer Service Take Test.
How did this happen. Personal Skills Take Test.
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